{"id":3800,"date":"2025-06-21T20:15:46","date_gmt":"2025-06-21T18:15:46","guid":{"rendered":"https:\/\/znasejprirody.sk\/?page_id=3800"},"modified":"2025-07-26T13:39:36","modified_gmt":"2025-07-26T11:39:36","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/znasejprirody.sk\/reklamacny-poriadok\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\t\t
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Reklam\u00e1cie<\/h1>

Prev\u00e1dzkovate\u013e eshopu:<\/strong><\/span>
Z na\u0161ej pr\u00edrody, s.r.o.<\/strong>
Sadov\u00e1 14
900 31 Stupava
I\u010cO: 56939167
DI\u010c: 2122505055
Zap\u00edsan\u00e1 v: Obchodnom registri Mestsk\u00e9ho s\u00fadu Bratislava III, oddiel: Sro, vlo\u017eka \u010d. 187564\/B<\/p>

Z\u00e1kazn\u00edcka linka: +421\u00a0904\u00a0700\u00a0133<\/strong>
Email: info@znasejprirody.sk<\/strong><\/p>

Ako postupova\u0165 pri reklam\u00e1cii?<\/h2>

Reklam\u00e1cia po\u0161kodenia tovaru pri preprave.<\/strong><\/p>

I napriek tomu, \u017ee sa sna\u017e\u00edme zabali\u0165 tovar bezpe\u010dne a tak\u00fdm sp\u00f4sobom, aby sa minimalizovala mo\u017enos\u0165 po\u0161kodenia pri preprave, m\u00f4\u017ee sa sta\u0165, \u017ee predsa len d\u00f4jde cudz\u00edm zavinen\u00edm k po\u0161kodeniu obalu alebo aj samotn\u00e9ho tovaru. Pokia\u013e pri preberan\u00ed tovaru zist\u00edte po\u0161kodenie obalu, skontrolujte kompletnos\u0165 z\u00e1sielky, pr\u00edpadne skontrolujte neporu\u0161enos\u0165 tovaru. Ak je tovar mechanicky po\u0161koden\u00fd, z\u00e1sielku nepreberajte a vyp\u00ed\u0161te s prepravcom Protokol o \u0161kode<\/strong>. Z\u00e1rove\u0148 V\u00e1s \u017eiadame o zaslanie informa\u010dn\u00e9ho e-mailu na info@znasejprirody.sk, aby sme sa o tejto skuto\u010dnosti dozvedeli \u010do najsk\u00f4r a mohli ju n\u00e1sledne rie\u0161i\u0165. Do hlavi\u010dky mailu resp. predmetu uve\u010fte pros\u00edm \u201e Reklam\u00e1cia tovaru pri dodan\u00ed<\/strong> \u201c, uve\u010fte v stru\u010dnosti, ak\u00fd m\u00e1te probl\u00e9m a my V\u00e1s bude okam\u017eite kontaktova\u0165 a rie\u0161i\u0165 to k Va\u0161ej maxim\u00e1lnej spokojnosti.<\/p>

Reklam\u00e1cia tovaru v z\u00e1ru\u010dnej dobe.<\/strong><\/p>

Pokia\u013e sa na Va\u0161om v\u00fdrobku vyskytla vada, na ktor\u00fa sa vz\u0165ahuje z\u00e1ruka, a domnievate sa, \u017ee bola sp\u00f4soben\u00e1 nami resp. v\u00fdrobcom, postupujete podobne, ako je uveden\u00e9 vy\u0161\u0161ie, akur\u00e1t do hlavi\u010dky resp. predmetu mailu pros\u00edm uve\u010fte: \u201e Reklam\u00e1cia tovaru v\u00a0z\u00e1ru\u010dnej dobe<\/strong> \u201c a my V\u00e1s budeme okam\u017eite kontaktova\u0165 s\u00a0cie\u013eom dohodn\u00fa\u0165 si postup.<\/p>

Ak\u00fd je n\u00e1sledn\u00fd postup?<\/strong>
N\u00e1sledn\u00fd postup zvy\u010dajne prebieha tak, \u017ee n\u00e1m tovar za\u0161lete na vlastn\u00e9 n\u00e1klady na hore uveden\u00fa adresu spolo\u010dnosti Z na\u0161ej pr\u00edrody, s.r.o., my tovar v r\u00e1mci z\u00e1konnej lehoty 30 kalend\u00e1rnych dn\u00ed pos\u00fadime a\u00a0v\u00a0pr\u00edpade opr\u00e1vnenej reklam\u00e1cie V\u00e1m bu\u010f za\u0161leme nov\u00fd produkt alebo V\u00e1m vr\u00e1time
peniaze, vr\u00e1tane dopravn\u00fdch n\u00e1kladov.
Tovar zasielajte \u010dist\u00fd.
Nezabudnite na v\u0161etky potrebn\u00e9 doklady, ktor\u00e9 s\u00fa nevyhnutn\u00e9 pre spracovanie a vyrie\u0161enie Va\u0161ej reklam\u00e1cie (origin\u00e1l fakt\u00fary, doklad o zaplaten\u00ed, ….).
Tovar neposielajte na dobierku, bal\u00edk vr\u00e1ti prepravca sp\u00e4\u0165 odosielate\u013eovi.<\/strong><\/p>

V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok, pripomienok a n\u00e1vrhov n\u00e1s nev\u00e1hajte kontaktova\u0165 na hore
uveden\u00e9 mo\u017enosti. Radi V\u00e1m pom\u00f4\u017eeme.<\/p>

Reklamovanie tovaru a z\u00e1ruka<\/h2>

Z\u00e1ru\u010dn\u00e1 doba na v\u0161etok tovar zak\u00fapen\u00fd spotrebite\u013eom v na\u0161ej ponuke ( nie za \u00fa\u010delom \u010fal\u0161ej podnikate\u013eskej \u010dinnosti ) je 24 mesiacov. Reklamova\u0165 je mo\u017en\u00e9 len tovar zak\u00fapen\u00fd\u00a0 cez e-shop www.znasejpr\u00edrody.sk<\/a>.<\/p>

Z\u00e1ru\u010dn\u00e1 doba za\u010d\u00edna plyn\u00fa\u0165 d\u0148om prevzatia tovaru kupuj\u00facim. Reklam\u00e1ciu pros\u00edm uplatnite ihne\u010f a bez zbyto\u010dn\u00e9ho odkladu a reklamovan\u00fd tovar \u010falej nepou\u017e\u00edvajte.<\/p>

Reklam\u00e1cie rie\u0161ime do 30 dn\u00ed. Pri odstr\u00e1nite\u013enej vade je reklam\u00e1cia ukon\u010den\u00e1 odovzdan\u00edm opraven\u00e9ho tovaru (odstr\u00e1nenie vady) alebo v\u00fdmenou tovaru alebo vr\u00e1ten\u00edm finan\u010dn\u00fdch prostriedkov.<\/p>

Detailnej\u0161ie inform\u00e1cie k reklam\u00e1ci\u00e1m z\u00edskate v na\u0161ich V\u0161eobecn\u00fdch obchodn\u00fdch podmienkach https:\/\/www.znasejprirody.sk\/vop\/.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Reklam\u00e1cie Prev\u00e1dzkovate\u013e eshopu:Z na\u0161ej pr\u00edrody, s.r.o.Sadov\u00e1 14900 31 StupavaI\u010cO: 56939167DI\u010c: 2122505055Zap\u00edsan\u00e1 v: Obchodnom registri Mestsk\u00e9ho…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3800","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/pages\/3800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/comments?post=3800"}],"version-history":[{"count":6,"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/pages\/3800\/revisions"}],"predecessor-version":[{"id":5104,"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/pages\/3800\/revisions\/5104"}],"wp:attachment":[{"href":"https:\/\/znasejprirody.sk\/wp-json\/wp\/v2\/media?parent=3800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}