{"id":3800,"date":"2025-06-21T20:15:46","date_gmt":"2025-06-21T18:15:46","guid":{"rendered":"https:\/\/znasejprirody.sk\/?page_id=3800"},"modified":"2025-07-26T13:39:36","modified_gmt":"2025-07-26T11:39:36","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/znasejprirody.sk\/reklamacny-poriadok\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3800\" class=\"elementor elementor-3800\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a4cce8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"9a4cce8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bee300a elementor-widget elementor-widget-text-editor\" data-id=\"bee300a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Reklam\u00e1cie<\/h1><p><span style=\"text-decoration: underline;\"><strong>Prev\u00e1dzkovate\u013e eshopu:<\/strong><\/span><br \/><strong>Z na\u0161ej pr\u00edrody, s.r.o.<\/strong><br \/>Sadov\u00e1 14<br \/>900 31 Stupava<br \/>I\u010cO: 56939167<br \/>DI\u010c: 2122505055<br \/>Zap\u00edsan\u00e1 v: Obchodnom registri Mestsk\u00e9ho s\u00fadu Bratislava III, oddiel: Sro, vlo\u017eka \u010d. 187564\/B<\/p><p><strong>Z\u00e1kazn\u00edcka linka: +421\u00a0904\u00a0700\u00a0133<\/strong><br \/><strong>Email: info@znasejprirody.sk<\/strong><\/p><h2>Ako postupova\u0165 pri reklam\u00e1cii?<\/h2><p><strong>Reklam\u00e1cia po\u0161kodenia tovaru pri preprave.<\/strong><\/p><p>I napriek tomu, \u017ee sa sna\u017e\u00edme zabali\u0165 tovar bezpe\u010dne a tak\u00fdm sp\u00f4sobom, aby sa minimalizovala mo\u017enos\u0165 po\u0161kodenia pri preprave, m\u00f4\u017ee sa sta\u0165, \u017ee predsa len d\u00f4jde cudz\u00edm zavinen\u00edm k po\u0161kodeniu obalu alebo aj samotn\u00e9ho tovaru. Pokia\u013e pri preberan\u00ed tovaru zist\u00edte po\u0161kodenie obalu, skontrolujte kompletnos\u0165 z\u00e1sielky, pr\u00edpadne skontrolujte neporu\u0161enos\u0165 tovaru. Ak je tovar mechanicky po\u0161koden\u00fd, z\u00e1sielku nepreberajte a vyp\u00ed\u0161te s prepravcom<strong> Protokol o \u0161kode<\/strong>. Z\u00e1rove\u0148 V\u00e1s \u017eiadame o zaslanie informa\u010dn\u00e9ho e-mailu na info@znasejprirody.sk, aby sme sa o tejto skuto\u010dnosti dozvedeli \u010do najsk\u00f4r a mohli ju n\u00e1sledne rie\u0161i\u0165. Do hlavi\u010dky mailu resp. predmetu uve\u010fte pros\u00edm \u201e <strong>Reklam\u00e1cia tovaru pri dodan\u00ed<\/strong> \u201c, uve\u010fte v stru\u010dnosti, ak\u00fd m\u00e1te probl\u00e9m a my V\u00e1s bude okam\u017eite kontaktova\u0165 a rie\u0161i\u0165 to k Va\u0161ej maxim\u00e1lnej spokojnosti.<\/p><p><strong>Reklam\u00e1cia tovaru v z\u00e1ru\u010dnej dobe.<\/strong><\/p><p>Pokia\u013e sa na Va\u0161om v\u00fdrobku vyskytla vada, na ktor\u00fa sa vz\u0165ahuje z\u00e1ruka, a domnievate sa, \u017ee bola sp\u00f4soben\u00e1 nami resp. v\u00fdrobcom, postupujete podobne, ako je uveden\u00e9 vy\u0161\u0161ie, akur\u00e1t do hlavi\u010dky resp. predmetu mailu pros\u00edm uve\u010fte: \u201e <strong>Reklam\u00e1cia tovaru v\u00a0z\u00e1ru\u010dnej dobe<\/strong> \u201c a my V\u00e1s budeme okam\u017eite kontaktova\u0165 s\u00a0cie\u013eom dohodn\u00fa\u0165 si postup.<\/p><p><strong>Ak\u00fd je n\u00e1sledn\u00fd postup?<\/strong><br \/>N\u00e1sledn\u00fd postup zvy\u010dajne prebieha tak, \u017ee n\u00e1m tovar za\u0161lete na vlastn\u00e9 n\u00e1klady na hore uveden\u00fa adresu spolo\u010dnosti Z na\u0161ej pr\u00edrody, s.r.o., my tovar v r\u00e1mci z\u00e1konnej lehoty 30 kalend\u00e1rnych dn\u00ed pos\u00fadime a\u00a0v\u00a0pr\u00edpade opr\u00e1vnenej reklam\u00e1cie V\u00e1m bu\u010f za\u0161leme nov\u00fd produkt alebo V\u00e1m vr\u00e1time<br \/>peniaze, vr\u00e1tane dopravn\u00fdch n\u00e1kladov.<br \/>Tovar zasielajte \u010dist\u00fd.<br \/>Nezabudnite na v\u0161etky potrebn\u00e9 doklady, ktor\u00e9 s\u00fa nevyhnutn\u00e9 pre spracovanie a vyrie\u0161enie Va\u0161ej reklam\u00e1cie (origin\u00e1l fakt\u00fary, doklad o zaplaten\u00ed, &#8230;.).<br \/><strong>Tovar neposielajte na dobierku, bal\u00edk vr\u00e1ti prepravca sp\u00e4\u0165 odosielate\u013eovi.<\/strong><\/p><p>V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok, pripomienok a n\u00e1vrhov n\u00e1s nev\u00e1hajte kontaktova\u0165 na hore<br \/>uveden\u00e9 mo\u017enosti. Radi V\u00e1m pom\u00f4\u017eeme.<\/p><h2>Reklamovanie tovaru a z\u00e1ruka<\/h2><p>Z\u00e1ru\u010dn\u00e1 doba na v\u0161etok tovar zak\u00fapen\u00fd spotrebite\u013eom v na\u0161ej ponuke ( nie za \u00fa\u010delom \u010fal\u0161ej podnikate\u013eskej \u010dinnosti ) je 24 mesiacov. Reklamova\u0165 je mo\u017en\u00e9 len tovar zak\u00fapen\u00fd\u00a0 cez e-shop <a href=\"https:\/\/www.znasejprirody.sk\">www.znasejpr\u00edrody.sk<\/a>.<\/p><p>Z\u00e1ru\u010dn\u00e1 doba za\u010d\u00edna plyn\u00fa\u0165 d\u0148om prevzatia tovaru kupuj\u00facim. Reklam\u00e1ciu pros\u00edm uplatnite ihne\u010f a bez zbyto\u010dn\u00e9ho odkladu a reklamovan\u00fd tovar \u010falej nepou\u017e\u00edvajte.<\/p><p>Reklam\u00e1cie rie\u0161ime do 30 dn\u00ed. Pri odstr\u00e1nite\u013enej vade je reklam\u00e1cia ukon\u010den\u00e1 odovzdan\u00edm opraven\u00e9ho tovaru (odstr\u00e1nenie vady) alebo v\u00fdmenou tovaru alebo vr\u00e1ten\u00edm finan\u010dn\u00fdch prostriedkov.<\/p><p>Detailnej\u0161ie inform\u00e1cie k reklam\u00e1ci\u00e1m z\u00edskate v na\u0161ich V\u0161eobecn\u00fdch obchodn\u00fdch podmienkach <a href=\"http:\/\/znasejprirody.sk\/vop\/\">https:\/\/www.znasejprirody.sk\/vop\/.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reklam\u00e1cie Prev\u00e1dzkovate\u013e eshopu:Z na\u0161ej pr\u00edrody, s.r.o.Sadov\u00e1 14900 31 StupavaI\u010cO: 56939167DI\u010c: 2122505055Zap\u00edsan\u00e1 v: Obchodnom registri Mestsk\u00e9ho&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3800","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Ako postupova\u0165 pri reklam\u00e1cii tovaru zo Z na\u0161ej pr\u00edrody - z\u00e1ru\u010dn\u00e1 doba 24 mesiacov, reklam\u00e1cie vybavujeme do 30 dn\u00ed. 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